Return and Refund Policy

Effective Date: September 16, 2026

Thank you for choosing Pantryra for your skincare and beauty needs. We are committed to providing carefully selected eye care products, including eye creams, eye serums, and eye masks designed to support your daily skincare routine. Your satisfaction is important to us, and we want every purchase experience to be simple, transparent, and reliable.

This Return and Refund Policy explains the conditions, procedures, and requirements for returning products purchased through https://www.pantryra.cyou/.

1. Return Eligibility

We accept returns for eligible products within 30 days from the date your order is delivered.

To qualify for a return:

• The product must be unused, unopened, and in its original packaging.
• All seals, labels, accessories, and promotional materials must remain intact.
• The customer must provide proof of purchase, such as an order confirmation email or transaction record.
• The return request must be submitted within the applicable return period.

Due to hygiene and safety considerations associated with skincare products, opened, used, damaged, or altered cosmetic items may not be eligible for return unless the product arrives defective or damaged.

2. Non-Returnable Items

For health, safety, and product quality reasons, certain items cannot be returned, including:

• Products that have been opened or partially used.
• Items returned without original packaging.
• Products damaged due to customer misuse, improper storage, or handling.
• Clearance, promotional, or final-sale items unless required by applicable law.

3. Damaged, Defective, or Incorrect Orders

We carefully inspect products before shipment. However, if you receive:

• A damaged product;
• A defective item;
• An incorrect product;
• A missing item from your order;

please contact our customer service team within 7 days of delivery.

Please include:

• Your order number;
• Photos of the product and packaging;
• A description of the issue.

After reviewing your request, we may provide a replacement, store credit, or refund depending on the circumstances.

4. Return Process

To request a return, please contact:

Email: [email protected]

Customer Support Team
Pantryra
11400 Misty Valley Dr
Houston, TX 77066
United States

Once your return request is approved, we will provide return instructions.

Customers are responsible for safely packaging returned products to prevent damage during transit.

5. Return Shipping Costs

Unless the product is defective, damaged, or incorrectly shipped, customers are responsible for return shipping costs.

Original shipping fees are generally non-refundable unless the return is caused by an error on our part.

6. Refund Processing

Once your returned product has been received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Please note that your financial institution may require additional processing time before the refund appears in your account.

7. Order Cancellation

Orders may be cancelled only before they enter the fulfillment or shipping process.

Once an order has been shipped, cancellation requests cannot be accepted, and customers must follow the return procedure described above.

8. Policy Updates

Pantryra reserves the right to modify this Return and Refund Policy at any time. Updated policies will be posted on this page with a revised effective date.